Order Processing Time

After payment has been successfully confirmed, orders are normally prepared within 2–4 business days.

During holidays, promotional events, periods of unusually high order volume or other peak periods, processing may take up to 5 business days.

Please keep in mind that processing time is separate from shipping transit time. Your order must first be prepared and dispatched before the estimated delivery journey begins.

Estimated Delivery Time

For standard shipping to supported destinations within the United States, estimated transit time is generally 10–15 business days after dispatch.

These estimates are provided for planning purposes and are not guaranteed delivery dates. Actual transit time may vary because of factors including:

• The destination and local delivery conditions.
• Carrier operations and transportation schedules.
• Customs procedures, where applicable.
• Weather events or other disruptions affecting transport.
• Seasonal demand, holidays or unusually high parcel volume.

Thank you for allowing additional time if unexpected circumstances affect the journey of your package.

Shipping Costs & Available Services

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

You'll have an opportunity to review the shipping cost applicable to your order before submitting it. Please check the available delivery options and the total order amount carefully before confirming payment.

Fulfillment & Shipping Origin

The location from which an order is dispatched may depend on inventory availability, the location of the product and the delivery destination.

Depending on these factors, orders may be fulfilled through our facilities or designated fulfillment partners.

For this reason, the physical shipping origin may differ from the company's registered business address. The registered address should not automatically be treated as the dispatch warehouse or the return location.

Tracking Information & Updates

Once your order has been dispatched, available tracking details will normally be provided by email or through the applicable order-tracking method.

After shipment, please allow a reasonable amount of time for the carrier's tracking system to register the parcel and display its first updates.

Delayed Shipments

If tracking has not changed for an extended period or your shipment appears unusually delayed, please contact us at service@oravunel.com.

Include your order number and any available tracking information so our team can identify the shipment and review its current status.

Where appropriate, we will review the available shipping information and work with the carrier or fulfillment provider to determine a reasonable next step.

Lost or Missing Packages

If a shipment appears to be lost, please contact our support team with your order number and any available tracking details so we can review the circumstances.

If the tracking status says “Delivered” but you cannot find the parcel, please check the following places first:

• Your mailbox and usual delivery area.
• Your building's reception desk or parcel room.
• Household members who may have accepted the delivery.
• Neighbors who may have received the package.
• Any delivery notices or instructions left by the carrier.

If the package remains missing after these reasonable checks, contact us so we can review the situation with you and help determine the appropriate next step.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering complete and accurate shipping information during checkout. Please carefully review your recipient name, street address, apartment or unit number, city, state and ZIP code before placing an order.

If you notice an address error after submitting your order, contact us promptly at service@oravunel.com and include your order number and the corrected address details.

Address changes cannot be guaranteed once fulfillment or shipment has started. Please reach out as early as possible if a correction is needed.

Orders Sent in Multiple Shipments

In some circumstances, a single order may be divided into more than one shipment because of product location or inventory availability.

When this occurs, the parcels may be dispatched separately and may have different tracking details. As a result, items belonging to the same order may not arrive at the same time.

If your order arrives in separate packages, please refer to the available tracking information for each shipment to follow its progress.